Services & support
The machine is the beginning of the relationship
Commissioning, maintenance, spares and training delivered by factory-trained engineers with committed response windows.
- 48 hrs
- On-site response SLA
- 4 hrs
- Remote diagnostic response
- 10 yrs
- Spare parts availability
- 96%
- AMC renewal rate
What we offer
Seven support services, one accountable team
Installation & Commissioning
Site survey, erection, alignment, wet trials and SAT sign-off by factory-trained engineers.
Annual Maintenance Contracts
Comprehensive and non-comprehensive AMC plans with guaranteed response windows.
Preventive Maintenance
Scheduled inspections, calibration and wear-part replacement to protect uptime.
Breakdown Support
48-hour on-site SLA in India, remote VPN diagnostics worldwide within 4 hours.
Spare Parts Supply
10-year parts availability commitment with critical spares kitted per machine.
Technical Consultation
Line audits, bottleneck studies, OEE improvement and capacity planning.
Operator Training
On-site and factory training programmes for operators, setters and maintenance teams.